Unfortunately, not everyone who makes it through the first few stages of his funnel will be a good fit. As an example, a prospect might complete stages 1-3, but not have the financial resources available to complete the purchase. Or a lead might be enthusiastic about the product, but not the decision-maker in his or her organization. While the content pieces Norman has created will be helpful in educating all prospective customers and moving them through the different stages of the funnel, Norman needs to familiarize himself with and implement two concepts:
Keeping the initial page speed high keeps visitors engaged even when the entire website content including bulky graphics take ages to render completely. Monitoring high initial page speed by tracking parameters such as Time to First Byte (TTFB) or performing ping requests from website servers accurately describe initial page load times and page speed statistics. If these take too long, work needs to be done at the back-end in the form of server-side and website core optimization.
Solution: My software, MovieCaptioner, is a fraction of the cost of the leading closed captioning software ($100 as opposed to thousands), and it’s just a 3 step process to caption your videos – load your movie, click the Start button, and type what you hear in the 4 second loop. Once you hit the Return/Enter key, it records the caption and moves on to the next 4 seconds of the movie automatically. When you’re done, there are plenty of export options to choose from depending on how you will be delivering your video.
Now your marketing automation funnel is giving you a boost at every stage: It responded within five minutes of their first contact, and that helped get you the chance to make your pitch. Now, after the pitch, you're ready to stay in contact and respond to objections in a friendly, targeted way. (And if they love the pitch, automation can help you stay in close touch until closing.)
“We inundate our sales teams with new technologies all the time, hoping that at least one of them will enable our sellers to make quota. Imagine what would happen if we gave people a real silver bullet—more time. That’s exactly what Jill Konrath offers in her new book. She lays out the tools and tactics salespeople can use to do more in a day and achieve their goals.”
Database performance is critical for websites maintaining dynamic content pulled from back-end databases. A mechanism should be in place to detect and alert for inaccuracies in data transmission. Keeping an eye on free disk space on servers hosting websites locally helps avoid errors and data losses that lead to broken links and eventually degrade website performance.
Most importantly, compare your data against a model that gives you a full-funnel view. You don’t want to discredit the importance of nurturing material by relying only on the material that brings leads in, or gets them to hit the “buy” button. A linear attribution model divides the sale’s credit up evenly between every touch point, which provides an even view of your funnel. However, not all touchpoints are equal. Because of that, a linear model can be inaccurate.
In this section Kahneman returns to economics and expands his seminal work on Prospect Theory. He discusses the tendency for problems to be addressed in isolation and how, when other reference points are considered, the choice of that reference point (called a frame) has a disproportionate impact on the outcome. This section also offers advice on how some of the shortcomings of System 1 thinking can be avoided.
The problem with this change? 2016 was two full years ago, and even though we were all warned to think mobile-first, advertisers forged ahead, bloating our responsive landing pages with massive high-res images, and animations. We were simply shrinking heavy content for small screen sizes. In turn, everyone’s mobile pages loaded turtle-slow (leaving visitors bouncing).
In 2001 S&S Concepts, Inc. redefined funnels with the revolutionary Fast Funnel® disposable funnel. Since then, over a million Fast Funnels have made pouring tasks cleaner and easier. Fast Funnel has been used in countless applications from the laboratory to the home garage. Our reputation for quality and innovation is why some of the best brands in the world trust putting their name on Fast Funnel.
Let the Network Carry the Load – If your site is extremely popular but you’re still having trouble getting your page load down to size, consider a Content Delivery Network (CDN) like Amazon Cloudfront. Content Delivery Networks work by serving pages depending on where the user is located. Faster access to a server near their geographical area means they get the site to load sooner.
The mistake of opting for a mediocre Web hosting service can live forever. With over 1.3 billion websites online as of 2017, the web hosting space is both crowded and fractured. Global availability of a vast array of hosting options is pushing businesses and hobbyists to establish their presence in the cyber world. The demand for cost-effective web hosting services is rising exponentially, and hosting providers are more than willing to compromise service quality in accumulating market share with low-cost tiers.
Now, online businesses can play with human psychology like the Houston airport executives and speed up evolution, but with virtually no specific formula to make website response times bearable for every individual visitor out there. Or they can actually reduce the objective length of wait in delivering the requested content to their online visitors with a fast responding website – whichever is possible when the website is designed to deliver instantaneous response and high quality, seamless user experience.
Yes, to answer you, many artists do think their work is unimaginative and not creative. In fact, there’s way more artists ready to think lowly of themselves, their work, their fears, their mistakes, and how to get over blank canvas syndrome than there are confident artists that do love their work. There are more people in this world that wish for all they’ve got to be more creative, and much fewer with an overload of creativity trying to give it away.
Highlight the benefits (rather than the features) of your product/service. When pitching, too many people tend to focus on the cool features of their products or services instead of the benefits. A feature is how your product or service creates the result. A benefit is what changes after the result is accomplished. Customers make purchasing decisions based on the emotions they associate with the benefits.
You must know by now that the sales funnel defies gravity. Not every lead who enters your funnel finds their way to the bottom. Sometimes, even all the qualified leads don’t reach the bottom of the funnel. This can be due to the negligence of sales reps to engage with the lead, or simply because the lead is not ready to take the next step. It’s important for sales reps not to perceive a qualified lead leaving the funnel at any point as a lost opportunity. CRM helps you win back lost opportunities through lead nurturing.
– Prices: we focus on giving the customers fixed price packages (noone in the market does so) and work very hard to make them as low as possible, so they can choose the finishing touches for their future home and know for sure how much it’s going to cost. And we sign a contract with the description of what they are going to receive, and how much it’s going to cost.
Big Solution: Our “Relationships That Work” program fixes the root of the Corporate Flu issue…poor relationships between co-workers, between departments, as well as the age-old struggle between management and staff. This is accomplished through a combination of online courses, webinars, and in-person workshops that help create an ideal corporate culture.
As a software engineer myself, I can tell you that building funnels from an application standpoint takes massive amounts of work. There's a great deal of coding and integration that's required here. From email systems to landing page implementations to credit card processing APIs, and everything in between, so many platforms need to "talk," that it takes the bar too high for the average marketer.
A marketing funnel can be used to narrow down a wide net of prospects into a target audience. Offering articles, e-courses, audio downloads or other free incentives may help to entice your audience to allow you to add them to your database. As you build your target audience, you gain opportunities to demonstrate your expertise and guide them through the funnel for a sale.
Include more than one call to action (CTA) on your website. Chances are that your website visitors will be at different stages of the customer journey. Some might be ready to call or email while others might be researching. Make sure to include offers like free eBooks or whitepapers to capture names and email addresses for those who aren't quite ready to talk to your sales team.
Suppose your furnace goes out in the middle of winter. Your problem is obvious: you need a new furnace. And the solution is easy — you need to call HVAC providers in your areas for quotes. But say you need a new car. Should you look for an SUV, a compact car or a mid-size sedan? Even vaguer still, if you’re frustrated with how much your accountant is charging you to do your business’ taxes, you might not even be familiar with all the different solutions, like cloud-based accounting services.
Social Media: Some people don’t check their email often and rarely engage with commercial emails that they receive. But many of those people also have social media accounts. Offer follow buttons for all your social media accounts on your order confirmation page. Also, provide them in all your emails. Tell customers what following you will get them – whether it is exclusive weekly content about how best to use your products or monthly competitions, exclusive to social media.
Konrath, a globally recognized sales consultant and speaker, knew she needed help, but found that advice aimed at typical workers didn't work for her—or for others who needed to sell for a living. Salespeople need their own productivity guidelines adapted to the fast-paced, always-on sales world. So Konrath experimented relentlessly to discover the best time-savers and sales hacks in order to deliver the first productivity guide specifically for sales success.
Database optimization revolves around getting rid of garbage data and useless content from cluttered databases, shrinking them in size and making it easier for website hosting servers to fetch requested content efficiently, within minimum processing cycles. This can also involve ensuring that you are using InnoDB for your MySQL database tables, as opposed to MyISAM. Learn how to convert myISAM to InnoDB.
Buyers/Wholesalers/Distributors, etc. are those who pay for the goods. Instead of running a service for the Manufacturers, why don’t you flip the coin and offer a service to the buyers to find/source Manufacturers? It seems more reasonable to charge the buyer a small commission, as he gets the service.. (they pay for the goods)..instead of the Supplier?
Thanks, awesome article! My business does solve a big problem, but I had never thought to state on the website which problem it solves! Even though I’m passionate about opening with the problem when talking to people, it just didn’t occur to me to put it on the website. This is so timely because I’m making a bunch of changes to my website anyway, so I’ll talk about the problem I solve right away. Thanks for your helpful advice.
There are still opportunities to upsell your offer or to sell more items (if you’re running an ecommerce business). In case you’re selling a month-to-month service, this is the part where you could try to nudge the customer to pre-pay for the whole year with a discounted price. For service-oriented business models, this is the part where you make your high paying offer.
Establish a reason for follow-up. Your customers are busy and multitasking every day. It’s your job to grab their attention quickly. The best way to do this is to reference a past conversation and mirror the words your potential customer used during your sales call. For example, if you learned that they're struggling to lose 15 pounds before a high school reunion, then you would reference that in the opening of the follow-up after a friendly greeting.
When a lead enters the CRM, it’s marked “new”. Every lead in this stage is in the top of the funnel. As sales reps interact with leads, they’re subsequently moved to the next stages. Filters and views in the CRM reveals the number of leads at every stage in the sales funnel to help you analyze their progress—how many new leads are in the funnel, how many have engaged with sales reps, how many are in the bottom of the funnel and ready to close, and how many need to be nurtured. This knowledge about your sales funnel becomes an actionable tool allowing you to plan your sales strategies.
Engagement (aka, brand awareness) - Today, brand awareness often begins online, typically on of one the many social media platforms, like Facebook, Twitter, YouTube and LinkedIn, where consumers discover brands. The goal is to reach a large number of people and start attracting potential customers from the masses. Engagement can take a variety of forms, including free offers for educational content, social media posts or ads or reviews from friends and family.
Mashable claims that adding videos to some of your top landing pages can result in an increase in conversions averaging at 86 percent! Our brains process visual information about 60,000 times faster than text, which means that any visitors to your site absorb information in videos better than they would by reading text. Learning about your product or service will be much more effective through video than text.
Make the Sale. No one likes filling in forms. The more information you have about your customers, the more precisely you can retarget them for later sales, yes. But this info can always be collected at a later stage. The most important thing you can do once your buyer clicks to check out is to make your payment gateway form as quick, comfortable, and painless as possible. This means not asking for too much information, providing a multiplicity of options for common (Visa/Mastercard) as well as alternative payment preferences (such as Paypal and Bitcoin).
If you sell B2B, it’s usually fairly clear that your best buyers are the biggest companies. So what are you doing, every other week, no matter what, to let these companies know who you are? There’s no one you can’t get to as long as you constantly market to them, especially after they say they’re not interested. People will not only begin to respect your perseverance, they will actually begin to feel obligated.
The marketing funnel is a conceptualization of the steps describing the sales process from start to finish. The term funnel is used to represent the path your audience takes to a buy, with some leaving this trail, deciding not to buy, and others continuing all the way to the checkout. The funnel reflects the narrowing of your potential leads down to the most promising ones over this journey.
Re-target website visitors who don't convert the first time. You won't be able to capture lead information for all of your website visitors, but that doesn't mean you should give up on the visitors who don't convert. Consider running a retargeting campaign so you can display advertisements on popular websites which will display only to people who visited your website. This will give you another chance to draw them back in.
Consider this: Mobile sites lag behind desktop sites in key engagement metrics such as average time on site, pages per visit, and bounce rate. For retailers, this can be especially costly since 30% of all online shopping purchases now happen on mobile phones. The average U.S. retail mobile site loaded in 6.9 seconds in July 2016, but, according to the most recent data, 40% of consumers will leave a page that takes longer than three seconds to load. And 79% of shoppers who are dissatisfied with site performance say they're less likely to purchase from the same site again.
Make no mistake, creating a sales and marketing funnel using the process described above is no easy feat. This isn’t a project you’re going to complete in one afternoon—it’s a pursuit that you’ll want to actively address as long as your company is in business. It’s not a simple undertaking, but it’s one of the few opportunities you have to drive significant improvements in your efficiency and effectiveness when closing deals.
Problem; You’ve got boring, poorly edited, non- SEO copy all over your website that isn’t bringing in any customers and is making you look unprofessional to every potential customer that stumbles by your site. Maybe you wrote it yourself, but you have no idea what you’re doing- or even worse, maybe you got screwed by an unqualified and inexperienced writer- whose services you paid through the nose for!
This may be surprising to some of you, as many people assume you’re better off offering as many products as possible on your homepage to give your visitors a range of options. Entrepreneur, however, suggests that offering fewer products on your page with more text describing a specific topic will actually increase overall sales. This works because it allows your company to focus in on one or two specific products and answer any possible questions visitors may have.
This may seem very simple, but most salespeople never ask for the sale. This is hard to believe, but it’s true. We recently did a mystery shop on over 500 businesses and at more than 70 percent of them, the salespeople never asked us to do business. Regardless of your product, price or how professional you are, if you don't ask, you will only sell to those who are going to buy regardless.
Sound familiar? If so, you're probably an overwhelmed seller. Your clients expect more, with faster turnarounds. Your quota keeps going up. You need to leverage social media, keep up-to-date on your industry, figure out how to sell new products and services, and learn all the latest technologies. The demands are never-ending. You could work nonstop around the clock and still not get it all done. It's a huge problem faced by experienced sales pros, busy entrepreneurs, and sales rookies. If you don't stay on top of your time, it's tough to make your numbers, let alone blow them away.
The metaphor of the funnel is used because people drop away at each stage of a long sales process: for example, many of your unqualified prospects may have existing suppliers with whom they're very satisfied. Others may have needs which other competitors are better-placed to satisfy. Still, others may love your products, but not have the budget to buy them.
10 “Cheat sheets” that detail exactly how to fight like a spy (or better than a black belt–still settling on names) and get the Unconditional Confidence that comes from being truly dangerous. Ideally working as supplements to past training but able to stand alone for the select few willing to put the work in (from what I see, select VERY few as it’s a ton of work) and teach themselves.
Hey Matt! Thanks for this article, it was super helpful! I tried to scroll through some of the comments, but figured I should just shoot you a message. There weren’t a ton of B2C examples in your list and was hoping you had some more up your sleeve. I just launched my company, Make It Hapin, and I’m living on a prayer haha. My finances are limited so my ability to pay for ads in order to test possible funnels is very limited but I’m trying. Make It Hapin is a personalized shopping service designed to help you recreate inspiration images you see on Pinterest and Instagram. The struggle is figuring out a way to get people to remember us while they’re swiping through their feeds. Anyway, I’ve included my website…I’d love it if you could take a look!
The interest stage is followed by the stage of consideration where the lead gets converted into a marketing qualified lead. The prospective customer is now considering to buy the product and hence marketer needs to give more attention and communicate to him elaborated information about the product, offers, and discounts. This information is communicated through free trials, basic services (if applicable), targeted emails, newsletters, phone marketing, and other direct interaction strategies
The specifics of each stage of qualification aren’t particularly important. What is important is that you assign them in the first place! Not only will this help you to identify the content pieces that are leading to the most new prospects (as well as any additional pieces that should be created), it will ensure that you’re using your salespeople’s time effectively.
You can then string these Micro Funnels together to a larger sales funnel. With funnel A, you’ve grabbed their email. This gives you the traffic for Funnel B, where you’re asking for a deeper investment of time and money. This then gives you an audience of customers who have already shown interest in your brand, so you can upsell for your main product with funnel C.
An increasingly common practice for marketing, sales, and customer service and experience managers is to “flip the funnel” into a customer experience funnel. This funnel outlines the process of turning customers into advocates, which in turn refuels the top of the marketing funnel by driving awareness and lead generation. Here’s our diagram of the customer experience funnel:
The book was widely reviewed in specialist journals, including the Journal of Economic Literature, American Journal of Education, The American Journal of Psychology, Planning Theory, The American Economist, The Journal of Risk and Insurance, The Michigan Law Review, American Scientist, Contemporary Sociology, Science, Contexts, The Wilson Quarterly, Technical Communication, The University of Toronto Law Journal, A Review of General Semantics and Scientific American Mind.
Hi Anchit. I wouldn’t worry about it too much. If you have a WordPress website (or something similar), your stylesheet is built into the template, and unless you’ve added something else, it’s your only stylesheet. When you want to change the appearance of your site, the recommendation is that you make changes to that file rather than putting in-line code in your pages. That extra code, whether in-line or in a second stylesheet, can slow down your site. If you want to learn more about it, I can recommend a book I’ve used: HTML5 and CSS3. For quick reference, I go to W3schools.
I don’t believe #8 is true. What defines what is above or below the fold. Website designers nowadays cannot control where the fold falls on visitor’s screen.s People have different size monitors, different resolution, different browsers. On top of that and not everyone keeps their browsers maximized. Add to that mobile devices. Content will shift based on the above and there’s never a definite answer of what’s above the fold.
Hello Mark, I absolutely loved this article. It’s very thorough. I wanted to ask in Step 3 that is “Defining the Criteria for Each Stage” in each sub-step if the customer is not responding to sales call we are sending them back to the previous sub-step. In between each sub-step, can we put one more stage where we are approaching the customer one more time through Email or SMS where in we give them a last chance to move forward and if they don’t reply to it, then we put them back in the previous sub-step?
Prospecting and marketing are all the things you do to get people into the first of your sales funnel stages. Note that stages are broken into two or more steps wherever possible. A demo could be called a single stage, but in real life it involves a lot of things: contacting the customer, sending reminders, doing the demo, and then following up. Whatever your own sales stages look like, the support you need in managing them will be the same.
By harnessing the power of social media, getting people to share your content, you can take advantage of the legitimacy of “word-of-mouth” that traditional advertising often lacks. Share your content with relevant communities on social media, chat with like-minded individuals and provide solutions to issues within and surrounding your industry to reflect your expertise. Building a presence on social media is all about giving your audience value. What could you provide more information on that would add value to your audience’s perception of your brand?
I’ve heard a lot of talk over the last couple of years about the sales funnel being dead. What a load of nonsense. It’s not that long ago these sorts were telling us SEO is dead or – more recently – that web design is dead. Jackie Chan has also died multiple times over the last couple of years but I have my doubts about this, too, unless he has at least one identical twin who also happens to be versed in multiple forms of martial arts.
QUOTE: “How fast your website loads is critical but often a completely ignored element in any online business and that includes search marketing and search engine optimisation. And that includes page load times on mobile devices: The average time it takes to fully load a mobile landing page is 22 seconds, according to a new analysis. Yet 53% of visits are abandoned if a mobile site takes longer than three seconds to load. That’s a big problem.” Google